Terms of service

Welcome to Mamuli by Rambu. These Terms of Service govern your use of our website and the purchase of products from Mamuli by Rambu.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Mamuli by Rambu

Mamuli by Rambu is a Bali-based business offering textile and lifestyle products made in Indonesia.

Throughout these Terms, “we”, “us” and “our” refer to Mamuli by Rambu.

2. Online Store

By using our website, you agree to provide accurate and complete information when placing an order.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or inaccurate customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

3. Products

We make every effort to display our products, colours, materials, and details as accurately as possible.

However, colours may appear slightly different depending on your screen, lighting conditions, or the natural characteristics of the materials used.

As some of our products involve handcrafted production, minor variations may occur between individual pieces. These variations are part of the character of the product and are not necessarily considered defects.

Product availability is subject to change without notice.

4. Prices and Payment

All prices are displayed in the currency indicated on our website.

Payment must be completed using one of the payment methods available at checkout.

Prices, promotions, and product availability may change without notice.

Any applicable shipping costs will be shown during checkout before the order is confirmed.

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.

5. Orders

Once an order has been successfully placed, you will receive an order confirmation using the contact information provided during checkout.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to cancel an order if we are unable to fulfil it.

If this occurs after payment has been made, we will issue the appropriate refund.

6. Shipping and Delivery

Orders are shipped from Bali, Indonesia.

Shipping costs, available delivery methods, and estimated delivery times will be provided at checkout where applicable.

Delivery estimates are not guaranteed and may be affected by customs processing, courier delays, public holidays, weather, or other circumstances outside our reasonable control.

For complete information, please refer to our Shipping Policy.

7. Returns and Refunds

Return requests must be made within 7 days of delivery.

We accept returns for products that are defective, damaged, or incorrect, subject to the conditions described in our Return & Refund Policy.

We do not accept returns or exchanges due to change of mind, incorrect colour selection, or personal preference.

Sale, discounted, and final-sale items are final sale, except where required by applicable law or where an item is defective, damaged, or incorrect.

For complete information regarding eligibility, returns, and refunds, please refer to our Return & Refund Policy.

8. International Orders, Customs and Duties

Customers placing international orders are responsible for complying with the import requirements of their destination country.

Unless otherwise stated at checkout, customs duties, import taxes, and other charges imposed by local authorities are the responsibility of the customer.

Mamuli by Rambu is not responsible for delays caused by customs procedures.

9. Intellectual Property

All content available on the Mamuli by Rambu website, including our branding, photographs, product designs, graphics, text, logos, and other original content, is owned by or licensed to Mamuli by Rambu unless otherwise stated.

This content may not be reproduced, distributed, copied, or used for commercial purposes without our prior written permission.

10. Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.

However, occasional errors may occur, including errors relating to product descriptions, prices, availability, or other information.

We reserve the right to correct errors and update information where necessary.

11. Limitation of Liability

To the extent permitted by applicable law, Mamuli by Rambu will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

12. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, or legal requirements.

The latest version will always be available on this website.

14. Governing Law

These Terms of Service are governed by the applicable laws of the Republic of Indonesia, without limiting any mandatory consumer rights that may apply under the laws of a customer's country of residence.

15. Contact

If you have any questions regarding these Terms of Service, please contact us at:

Mamuli by Rambu
Bali, Indonesia
mamulibyrambu@gmail.com