Shipping policy

At Mamuli by Rambu, all orders are carefully prepared and shipped from Bali, Indonesia.

Order Processing

Orders are typically prepared for shipment within 1–3 business days after payment confirmation.

Orders placed on weekends or Indonesian public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Within Indonesia

We ship throughout Indonesia using trusted local delivery partners.

Shipping costs and available delivery options will be displayed at checkout based on your delivery address.

Delivery times may vary depending on the destination.

International Shipping

We ship internationally from Bali, Indonesia.

Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout based on your destination.

International delivery times are estimates and may vary due to customs processing, local delivery services, public holidays, or circumstances outside our control.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Mamuli by Rambu is not responsible for delays caused by customs procedures.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at mamulibyrambu@gmail.com.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Damaged Packages

If your order arrives damaged, or if you believe your package has been lost in transit, please contact us at mamulibyrambu@gmail.com with your order number and relevant details.

We will work with the shipping provider to investigate the issue and determine the appropriate solution.

Contact

For any questions regarding shipping or delivery, please contact:

Mamuli by Rambu
Bali, Indonesia
mamulibyrambu@gmail.com